on boxes & pouches!
on boxes & pouches!
Customers please read: It's important to check your delivery details and ensure you enter a house number or house name to your order. If you don't it can cause delivery issues with Royal Mail. We are unable to take responsibility if your box fails to arrive due to missing address details, so please check carefully.
We'll always look to help any customers with those rare delivery issues, but please ensure you check your order throughly to help us and you, thank you!
Unfortunately this varies from product to product. If you're unsure please just ask. We make every effort to show this in our Ingredients page so please check here too.
We then send your box untracked via Royal Mail and it should arrive within 2-4 working days. You'll receive an email update when the box has left our shop.
Delivery is currently free on all orders
If what we've sent has been damaged, please as soon as possible, send us photos via email of the damage to firstname.lastname@example.org. We'll then be in touch to let you know what the next steps are.
At this moment in time we're still working on the international delivery so right now we only ship to the UK. We are expanding and hope to introduce Europe, USA and more.
Our sweets are perishable goods so a complete return will not be accepted. However we pride ourselves on quality and will honour any problems or concerns with your order. A full refund will be provided if applicable.
Each order contains a handful of each sweet, unless specified. If however you choose all our Giant sweets or double up on things like Yellow Belly Snakes you will unfortunately end up with less sweets. We sell our sweets based on weight and those yummy snakes weigh quite a bit! So to get the most sweets and the best value try choosing a mixture of small and larger sweets for a proper pick n mix.
Delivery takes 2-4 working days, in some rare cases it can take up to 10 working days for your order to arrive. If you order two or more boxes they may also arrive separately. The same does not apply to our pouches. Don't be alarmed by this, it's normal and due to how they are handled at the Royal Mail. Working days only includes Monday - Friday.
We are unable to send orders to multiple addresses, if you wish to send a box to one address and another box to a different address please place separate orders. The discount we offer is due to a saving made to us and we pass this onto our customers when we ship to the same address.
Our sweets are delivered via Royal Mail and due to the unique size of them they fit most letter boxes. This means your regular postie will likely deliver them just like your letters, except our boxes are way more exciting than those boring letters. If you order a pouch it will come in a larger box and has tracking available.
Much like our boxes the weight will depend on the sweets you choose. Each pouch will contain approximately 800-850g and we'll squeeze as much as we can in there!
Our sweets are placed in a clear bag to keep them extra fresh, we then place this in the box, wrap with parcel paper and send them. It means the sweets can stay fresh for up to 3 weeks (in a cool dry place) and we'd recommend consuming them within a week or so once opened. If you order a pouch the pouch does all the hard work, we'll heat seal it and pop it in a cardboard box. You can then reseal the pouch and consume within two weeks.
You may be wondering if £7.99 or £13.99 is good value? Well if you consider the sweets will be picked, packed and delivered to your door we definitely think it's good value. We have additional costs like packaging, delivery and labour to account for. But we bundle all that in to ensure we offer a fair price to all customers. We take real pride in our sweets, our product and have 1000's of happy, returning customers!