on EVERY order!
on EVERY order!
Making your boxes with ♥️
Customers please read: It's important to check your delivery details and ensure you enter a house number or house name to your order. If you don't it can cause delivery issues with Royal Mail. We are unable to take responsibility if your box fails to arrive due to missing address details, so please check carefully.
We'll always look to help any customers with those rare delivery issues, but please ensure you check your order throughly to help us and you, thank you!
Once you've placed your order we'll start packing it the same day or if after 5pm the following day. In most cases we do all boxes the same day they're ordered, ready for delivery the next morning.
As a family run business we build your box as soon as we can. This is usually the same day or if we're super busy, or you order after 5pm the following day.
We then send your box untracked via Royal Mail and it should arrive within 2-4 working days. You'll receive an email update when the box has left our shop.
We do not offer tracking (because it's sent just like a letter) on our boxes which means we can't chase up or provide details on their progress, sorry!
If you order two boxes please be aware that they may still arrive separately. This is due to how they are sorted at Royal Mail. Don't be alarmed by this as your second box should swiftly follow if the first arrives on its own.
In some case Royal Mail can take up to 10 working days to deliver. Whilst this is rare please allow for 10 working days after your box has been fulfilled. If after this time it has still not arrived please contact us and we will be happy to help!
By all means you may contact us regarding your order and it's progress but once you have received the fulfilled email from us, we are unable to provide information on it's whereabouts, sorry!