on boxes & pouches!
on boxes & pouches!
Delivery Delays: We're aware that Royal Mail, amongst many couriers, are struggling with delays. So be sure to plan ahead if you have a date in mind. You may also contact us before placing your order and we can advise if your order will arrive in time. Thanks for your understanding and patience.
Making your sweets with ♥️
Customers please read: It's important to check your delivery details and ensure you enter a house number or house name to your order. If you don't it can cause delivery issues with Royal Mail. We are unable to take responsibility if your order fails to arrive due to missing address details, so please check carefully.
We'll always look to help any customers with those rare delivery issues, but please ensure you check your order throughly to help us and you, thank you!
Once you've placed your order we'll start packing it the same day or if after 2pm the following day. In most cases we do all orders the same day they're ordered, ready for delivery the next morning. If we do get a little busy it may take us 1-2 days to turn around orders.
As a family run business we build your order as soon as we can. This is usually the same day but this can change if we get a little busy.
We send your boxes untracked via Royal Mail and it should arrive within 2-4 working days. You'll receive an email update when the box has left our shop.
We do not offer tracking (because it's sent just like a letter) on our boxes which means we can't chase up or provide details on their progress, sorry!
With our pouches we send them via Royal Mail with complete tracking, you'll receive tracking information when your order has left us.
If you order our traditional sweets we charge £3.99 for standard delivery. This comes complete with tracking to your door and takes 2-5 working days once dispatched. If you mix and match any 5 bags you'll get Free Delivery!
If you order two boxes please be aware that they may still arrive separately. This is due to how they are sorted at Royal Mail. Don't be alarmed by this as your second box should swiftly follow if the first arrives on its own.
In some case Royal Mail can take up to 10 working days to deliver. Whilst this is rare please allow for 10 working days after your order has been fulfilled. If after this time it has still not arrived please contact us and we will be happy to help!
By all means you may contact us regarding your boxes delivery and it's progress but once you have received the fulfilled email from us, we are unable to provide information on any boxes as there is no tracking available, sorry!